Product Care

Each of our pieces are hand crafted with delicate gemstone beads and components. Follow the guidelines below to ensure your one-of-a-kind pieces last a lifetime. 

 

Storage

We recommend hanging necklaces and earrings any time they are not worn. When traveling or packing, we each piece should be stored separately to avoid tangling of the delicate chains or wrinkling of the leather.

Care

The appropriate care is key to lengthening the life of your jewelry. Water is harmful to the leather and metal materials and can cause discoloration and wear over time. Avoid water and physical activities such as exercise or cleaning when wearing your jewelry.

Avoid exposure to any harsh cosmetics. These include; perfumes, soaps, lotions, and creams. This can cause discoloration or grease damage to the leather.

With sterling silver and 14k gold-filled, the metal may eventually darken or tarnish with normal wear. We recommend gently wiping the metal surface with a polishing cloth to restore its shine. Most of the stones we use are natural gemstones; therefore, they may vary in shape, size and color. Inclusions can be seen in natural stones and are a part of what makes them one-of-a-kind!

Cleaning

Deerskin is very absorbent, so avoid rubbing stains in an attempt to get them out. You will only succeed in working the stain in further. Instead, blot stains carefully. For greasy stains, sprinkle baby powder on the stain and allow it to soak up the grease overnight. Then, use a soft brush to brush away the soiled powder. - See more at: http://www.rockymountaintanners.com/deer-leather.html#sthash.HPrp6M4f.dpuf

Most of our leather is made from deerskin. Deerskin is very absorbent, so avoid rubbing stains in an attempt to get them out, as this will only deepen the stain. Instead, blot stains carefully with a soft cloth. For greasy stains, sprinkle baby powder on the stain and allow it to soak up the grease overnight. Then, use a soft brush to brush away the soiled powder. You can also use a leather cleaner on your leather but be sure that the cleaner is not a water-repellent cleaner or conditioner. 

Our metals can be cleaned using a polishing cloth to restore shine. You may also 

Repairs

We want you to be 100% Satisfied with your jewelry every time you wear it. If your jewelry arrives damaged or is in need of repair at any time, we are more than happy to have it repaired for you free of charge. 

Simply contact us at info@ravenandriley.com and include a photo of your piece and we will provide you with a return address and instructions for the return. Our return shipping policies apply when returning a product for repair.